About Our Shipping Method
Delivery fees for your order are non-refundable and are based on the weight of the items you order and your location.Delivery time would be vary from the method you chose.
7-11 Pickup only (C2C)
Please provide your FULL NAME, PHONE NUMBER, and 7-11 STORE in order to track you package and complete the delivery.
Orders may take 2-3 business days from the time they are placed to ship. Please allow for 2-3 business days for your order to arrive after it is shipped.
T-CAT Express Shipping
Please provide shipping details such as you FULL NAME, PHONE NUMBER, POST CODE and ADDRESS in order to track you package and complete the delivery.
Orders may take 2-3 business days from the time they are placed to ship. Please allow for 1-2 business days for your order to arrive after it is shipped.
Standard Shipping
Please provide shipping details such as you FULL NAME, PHONE NUMBER, POST CODE and ADDRESS in order to track you package and complete the delivery.
Orders may take 2-3 business days from the time they are placed to ship. Please allow for 2-5 business days for your order to arrive after it is shipped.
International Shipping
Please provide shipping details including you FULL NAME, PHONE NUMBER, POST CODE and ADDRESS in order to track you package and complete the delivery.
*Customers are required to cover their taxes implemented by customs. Refused and returned items will not be refunded.
*Any addresses filled out incorrectly will not be covered if lost.
*The carrier will endeavor to deliver your order up to 2 times before holding it at the local warehouse. If you fail to received it is your sole responsibility to claim it at the nearest center. Any package returned or destroyed by the carrier will not be refunded or replaced.
Orders may take 2-3 business days from the time they are placed to ship. Delivery time may vary depending on the destination and other circumstances.
Asia: around 7-12 business days
Americas: around 10-24 business days
Europe: around 12-28 business days
Custom-Made & Pre-Order Items
All Custom made/made-to-order/pre-order/personalised orders are non-refundable and cannot be cancelled as the preparations begin immediately.
Custom made/made-to-order/pre-order/personalised items usually take 15-21 business days to prepare and do not follow the same delivery time as readymade items.
Tax
Customers are required to cover their taxes implemented by customs. Refused and returned items will not be refunded.
Addition
Any addresses filled out incorrectly will not be covered if lost.
The carrier will endeavor to deliver your order up to 3 times before holding it at the local warehouse. If you fail to received it is your sole responsibility to claim it at the nearest center. Any package returned or destroyed by the carrier will not be refunded or replaced.
You can track and view online orders via your account page. If you have any inquiries, please send an email via wooleex.service@gmail.com or easily reply to us via your order page.
